Privacy Policy

Last updated: December 2025

1. Who we are

Fine Glass and Aluminium (ABN 61 992 478 087) (we, us, our) provides glazing and aluminium services in Queensland. We can be contacted at:

Email: Enquiries@fineglassaluminium.com.au

Phone: 0487314169

Address: 20 Monash Road, Loganlea, QLD 4131

2. What personal information we collect

We may collect personal information such as:

  • Name

  • Email address

  • Phone number

  • Address or suburb (to provide a quote or attend site)

  • Photos you provide (for quoting or assessing work)

  • Information about your enquiry and the services you request

  • Any other information you choose to provide

3. How we collect personal information

We collect personal information when you:

  • submit a form on our website

  • contact us by email, phone, or social media

  • request a quote or book services

  • interact with our website (for example via cookies and analytics)

4. Why we collect, use and disclose personal information

We collect, use and disclose personal information to:

  • respond to enquiries and provide quotes

  • supply and install products and services

  • schedule work and communicate with you

  • manage payments, invoicing, and accounts

  • improve our website and services

  • comply with legal obligations and resolve disputes

  • send marketing communications where you have consented (you can opt out at any time)

5. Disclosure to third parties

We may disclose personal information to third parties where necessary to deliver services, such as:

  • suppliers and manufacturers (for product ordering and warranty support)

  • subcontractors and trades (where required to complete work)

  • IT and website service providers (hosting, analytics, security)

  • professional advisers (accountants, lawyers, insurers) where needed

  • regulators or law enforcement where required or authorised by law

Some third parties may store information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards.

6. Cookies and analytics

Our website may use cookies and similar technologies to operate the site and understand how visitors use it. You can manage cookies through your browser settings. Blocking cookies may affect site functionality.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes access controls and reasonable security measures appropriate for our business.

8. Access and correction

You may request access to, or correction of, personal information we hold about you. To do so, contact us using the details above. We may need to verify your identity.

9. Complaints

If you have a complaint about privacy, please contact us with details of your concern. We will respond within a reasonable time. If you are not satisfied, you may also contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to this policy

We may update this policy from time to time. The latest version will be published on our website.