Complaints and dispute resolution

Last updated: December 2025

We take concerns seriously and aim to resolve issues promptly and fairly.

How to make a complaint

Email Enquiries@fineglassaluminium.com.au with:

• your name and contact details

• the job address or invoice number

• a description of the issue

• photos (if relevant)

• your preferred outcome

Our process

1. Acknowledgement: we will acknowledge your complaint within [2] business days.

2. Assessment: we will review the information and may arrange an inspection where required.

3. Response: we will provide a written response within [10] business days (or tell you if we need more time and why).

4. Resolution: where we agree there is an issue, we will propose a remedy consistent with our obligations under the Australian Consumer Law.

Escalation

If we cannot resolve the issue, we will discuss next steps, which may include independent assessment, mediation, or other dispute resolution options.